Orders, Shipping, Returns

Shipping
Items shipped within 1-2 business days of receiving order.
Domestic: Free 2-day shipping in the US. 
International: Flat $25 express, free on orders over $400. Duties & taxes are set by your local customs and paid by the receiver.

Returns & Exchanges
Sullivan currently offers complimentary returns & online exchanges through our returns portal for items eligible for return and exchange in accordance with our customer Terms and Conditions, available at sullivan.clothing/policies/terms-of-service, which we summarize here in this Return Policy.

Exchange eligibility is determined upon receipt of your returned item in accordance with this Return Policy, you will receive an email confirmation when the return has been accepted or denied and a separate confirmation when the item has shipped if applicable.

 

Full Price: Products purchased at full price are eligible for a refund to the original method of payment if postmarked within 14 days of delivery.

Markdowns: Products purchased at a discount (other than with a promotion) or on markdown are eligible for return for store credit within 14 days from the date of delivery.

Final Sale: Products purchased on final sale, or designated as not eligible for return, are not eligible for return or refund.

After 30 days: Products returned more than 30 days after delivery are not eligible for return, refund, or store credit, and may be returned to you or, at our discretion, retained and disposed of without refund.

Your Products must be returned in new, unused, unopened (if the Product is sealed), and unworn condition (with any protective or hygienic strips as originally attached), in the original packaging, including any boxes, hangers, garment bags, and protective coverings, and including all SULLIVAN and designer stickers, labels, and hanging tags. Returned pieces must be free of makeup, lotion, self-tanner, deodorant, perfume, and odor (including smoke), and free of pet hair, pulls, or alterations. Any item returned worn, damaged, soiled, used, or deteriorated will not be refunded and will be made available for you to reclaim at your own expense.

Any returned Products that are worn, used, washed, damaged, altered, soiled, or that do not include the original packaging materials may not be accepted, and refunds or credits will not be issued for such returns. If your order did not include the proper packaging, please email info@sullivan.clothing. SULLIVAN reserves the right, at its sole discretion, to determine whether returned Products are eligible for a return, exchange or refund in accordance with this Policy. Where a returned item is not in eligible condition, we will contact you before taking any action.

If you are a resident of the UK or European Union exercising your right to cancel any time up to 14 days from the day after delivery (the "cooling-off period"), we may make deductions from any refund due to reflect your use of, or damage to, the Products ("Deductions"). Refunds or credits will not be processed until the items are returned and inspected by SULLIVAN.

If you return or send to SULLIVAN any Product that is not eligible for return or refund (including Final Sale items), any Product not listed on your return authorization, and/or any product you did not purchase from SULLIVAN, we may, without notice to you, retain and dispose of such product(s) at our discretion and without liability to you, and refunds or credits will not be issued.

How to Return

If you would like to return an eligible Product, please start your return through our returns portal, Loop Returns, at returns.sullivan.clothing. You will receive a "Return Requested" email confirmation with a copy of the prepaid return label, instructions, and international commercial invoices (where applicable) attached.

Simply affix the return label to the outside of the box. International orders must include 3 copies of the commercial invoices of the Products being returned, to prevent delays clearing international customs. Our free return shipping does not apply to items returned from a country other than the one to which they were originally shipped, or to returns that do not use the return shipping label we provide. SULLIVAN does not accept liability for any Products returned to us outside our own return labels.

Approved refunds are generally processed within 7–10 business days from when the returned item is received and inspected at our warehouse, subject to any shorter refund period mandated by applicable law. Original shipping charges, if any, are non-refundable unless the return is the result of an error on our part.

Start your return here: https://returns.sullivan.clothing

Pre-orders
Pre-order items ship within 1–2 weeks of the availability date shown on the product page.
Your card is charged at checkout.
In-stock & pre-order items ship separately at no extra cost. 
Cancel anytime before shipping - email info@sullivan.clothing with your order number.