Terms of service

SULLIVAN — Terms & Conditions

Last updated: July 14, 2026.

These Terms and Conditions ("Terms and Conditions") apply to the purchase and sale of products ("Product" or "Products") from or through www.sullivan.clothing (the "Website"), from SULLIVAN team members, or at a SULLIVAN showroom or event, and also apply to the use of any services or features provided by or on our behalf (together with the Website, the "Services"). By placing, or authorizing the placing on your behalf of, an order for Product(s) or using our Services (including through artificial intelligence agents, automated shopping tools, or other electronic agents ("AI Agents") or through another person, service, or technology), you agree to be bound by, and you accept, these Terms and Conditions. These Terms and Conditions are subject to change by Still Not Cool LLC DBA SULLIVAN ("SULLIVAN," "us," "our," or "we") without prior written notice at any time, in our sole discretion.

The latest version of the Terms and Conditions will be posted on this page, and you should review them prior to purchasing any Product or using the Services. You should also carefully review our Privacy Policy before placing an order. If you place an order for or on behalf of a third party, you represent and warrant that you have obtained legally valid consent, or are otherwise authorized, to place such order and to disclose that third party's personal information to SULLIVAN in accordance with these Terms and Conditions and our Privacy Policy.

1. Eligibility, Orders, and Cancellation

To use the Services you must be, and represent and warrant that you are, of legal age (18 years of age or older, or otherwise of legal age in your jurisdiction, or, with parental consent, 13 years of age) and able to agree to these Terms and Conditions. If you are agreeing to these Terms and Conditions on behalf of an organization or entity, you represent and warrant that you are authorized to do so and to bind that organization or entity (in which case "you" and "your" refer to that organization or entity). If we have previously prohibited you from accessing or using the Services, you are not permitted to access or use the Services.

If you use AI Agents to use or interact with our Services, including to place orders, you expressly authorize such AI Agents to act as your electronic agent and you acknowledge and agree that: (i) you are fully responsible for all actions taken by AI Agents and for complying with any terms applicable to your use of an AI Agent; (ii) any orders placed, agreements accepted (including these Terms and Conditions and our Privacy Policy), or other actions taken will be legally binding on you as if you had taken them personally, whether or not you manually review or approve them; (iii) these Terms and Conditions (including policies regarding returns, refunds, and cancellations) and our Privacy Policy apply to your orders and use of the Services through AI Agents; (iv) you are responsible for the configuration and management of your AI Agent; (v) AI Agents may make errors, including misinterpreting your instructions, selecting incorrect Products, exceeding price limits, or providing incomplete, outdated, erroneous, or non-existent Products, offers, pricing, or information, and you assume full responsibility for all such errors and agree that SULLIVAN is not liable for any damages, losses, or unwanted purchases resulting from AI Agent actions or errors; (vi) when your AI Agent interacts with the Services, we may collect and process data about those interactions in accordance with our Privacy Policy, and by using AI Agents with our Services you consent to this processing and confirm you have authority to provide such consent; and (vii) we may monitor, restrict, verify, limit, suspend, or cancel any order placed or activity taken by an AI Agent for any reason.

Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to limit or restrict the availability of Products or Services at any time and for any reason. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not you have been charged. If your order is canceled or limited by us, any payment made for that order will be refunded to the original form of payment. Orders placed using site credit will be refunded as site credit if the order is canceled by us.

2. Payment Terms & Pre-Orders

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows. Charges for shipping and handling, if any, will be made in accordance with our then-current Shipping Policy.

If you order Products available for immediate shipment, you will be charged the full amount due, plus any applicable shipping fees and taxes, at the time you place your order.

If you pre-order Products, you will be charged the full purchase price at the time you place your order, exclusive of any applicable taxes. Pre-ordered Products generally ship within one to two (1–2) weeks of the availability date shown on the Product page. In-stock and pre-ordered items placed in the same order may ship separately at no additional cost. You may cancel a pre-order any time before it ships for a full refund by contacting info@sullivan.clothing with your order number.

3. Changes in Products and Pricing

We are constantly updating and revising our offerings of Products and Services, and we may discontinue Products and Services at any time without notice. All pricing for the Products is subject to change. We reserve the right to make adjustments to pricing, Products, and Services, including due to changing market conditions, Product discontinuation, errors in advertisements, and other extenuating circumstances.

We attempt to be as accurate as possible with Product descriptions and prices; however, we do not warrant that Product descriptions or prices are accurate or complete. In the event that we discover an error in the pricing or description of a Product, we shall have the right to refuse or cancel any order placed for the Product, whether or not the order has been confirmed and your credit or debit card has been charged. If you order a Product that was incorrectly priced, your order will be canceled and we shall issue a refund as soon as possible, in accordance with our Returns & Refunds Policy below.

4. Shipping Fees, Taxes, and International Duties

For orders shipping within the United States, sales tax will be charged at checkout on orders shipping to states where sales tax is required by law to be collected for online purchases.

For international orders, you are responsible and liable for all import duties, customs charges, and local sales taxes (including VAT where applicable) levied by the country to which your order is shipped. These charges are not included in your order total and are assessed by the destination country's customs authority or carrier.

5. Shipping Policy

We offer shipping options to meet your needs. Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted. For more information, please see our Shipping Policy page.

Please note that any posted shipping time frame is an estimate, may vary from item to item, and is contingent upon payment authorization; it may be delayed should we experience difficulties in obtaining authorization. These shipping terms, including the terms set forth on our Shipping Policy page, are accepted by you when you place an order with us.

Except as determined otherwise by SULLIVAN in our sole discretion, orders are dispatched with "No Signature Required" and may be left at an address deemed safe by the delivery carrier. SULLIVAN is not responsible for any loss, liability, or damage that may result from leaving your package at the shipping address without a signature. SULLIVAN is also not responsible for any international shipping delays caused by the customs clearance process.

6. Intellectual Property and Content

All copyright, designs, trademarks, and all other intellectual property visible through the Services, including all HTML and other code contained on our Website, is the sole property of SULLIVAN or its respective owners. You are permitted to use the content on the Services only as expressly authorized by SULLIVAN and/or its third-party licensors. Any reproduction or redistribution of the Content without permission is prohibited and may result in civil and criminal penalties, where "Content" is defined as data files, graphics, text, photographs, drawings, logos, images, sounds, music, video, or audio files on the Website.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within the Services. You may not use the Services, or any of their Content, to further any commercial purpose, including any advertising or advertising-revenue-generation activity on your own site(s). You are not authorized to, and agree not to, download or copy any images, works, or other content displayed on or through the Services, including sullivan.clothing.

7. Third-Party Links

Certain content, Products, and Services available via our Services may include materials from third parties. Third-party links on our Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of, and we do not warrant and will not have any liability or responsibility for, any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the relevant third party's policies and practices carefully, and make sure you understand them, before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

8. Limitation of Liability; No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY CONDITIONS, RIGHTS, WARRANTIES, OR GUARANTEES IMPLIED BY LAW INTO THESE TERMS AND CONDITIONS OR WITH RESPECT TO YOUR PURCHASE OF PRODUCTS ARE EXPRESSLY EXCLUDED. IN NO EVENT SHALL SULLIVAN, ITS AFFILIATES, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS (COLLECTIVELY, THE "SULLIVAN PARTIES"), UNDER ANY CIRCUMSTANCES, HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON (I) FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OR USE, LOSS OF DATA, OR FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT OR PRODUCTS LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF; (II) ARISING OUT OF OR IN CONNECTION WITH THE SALE, DELIVERY, OR USE OF, OR INABILITY TO USE, THE PRODUCTS OR SERVICES; (III) AS PUBLISHER OF INFORMATION; (IV) FOR ANY INCORRECT OR INACCURATE INFORMATION; OR (V) FOR STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR THROUGH THE SERVICES.

SUBJECT TO THE ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SULLIVAN PARTIES' SOLE AND ENTIRE MAXIMUM AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS OF WHATEVER NATURE, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL NOT EXCEED THE GREATER OF (A) THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO THE AGGREGATE OF ALL CLAIMS, REGARDLESS OF THE THEORY OF LIABILITY, AND APPLY EVEN IF ANY LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SULLIVAN AND YOU, AND YOU ACKNOWLEDGE THAT WE WOULD NOT PROVIDE THE PRODUCTS OR SERVICES WITHOUT THESE LIMITATIONS.

THE SULLIVAN PARTIES EXPRESSLY DISCLAIM ALL LIABILITY FOR ANY ACTIONS, ERRORS, OR OMISSIONS OF AI AGENTS OR AUTOMATED SYSTEMS ACTING ON YOUR BEHALF, INCLUDING INCORRECT ORDERS, PRICING ERRORS, OR PRODUCT MISREPRESENTATIONS MADE BY SUCH SYSTEMS, AND YOUR SOLE REMEDY FOR ANY SUCH ERRORS IS TO RETURN ELIGIBLE PRODUCTS IN ACCORDANCE WITH OUR RETURNS & REFUNDS POLICY.

You expressly understand and agree that the Services and all materials and content contained therein are provided on an "as is" and "as available" basis, and your use of the Services is at your sole risk. Except as otherwise expressly provided in these Terms and Conditions, the SULLIVAN Parties expressly disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. The SULLIVAN Parties make no warranty that: (i) the Services will meet your requirements; (ii) the Services will be uninterrupted, timely, secure, or error-free; (iii) information contained in the Services will be accurate or reliable; or (iv) the quality of any products, services, information, or other material obtained through the Services will meet your expectations.

All Products purchased from SULLIVAN are provided "as is," subject only to any applicable warranties of their respective manufacturers, distributors, and/or suppliers, if any. To the fullest extent permitted by applicable law, the SULLIVAN Parties expressly disclaim all warranties of any kind, express or implied, with respect to the Products, and expressly disclaim all liability for product defect, fault, or failure that is due to normal wear, misuse, abuse, modification, or non-compliance with any directions.

Some jurisdictions do not allow the disclaimer of certain warranties or the limitation or exclusion of liability for certain damages. Accordingly, some of the above disclaimers and limitations may not apply to you to the extent your jurisdiction's law is applicable to your purchase, in which case the SULLIVAN Parties' liability shall be limited to the maximum extent permitted by law. Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, gross negligence, or willful misconduct. For UK and European Union residents, the above disclaimers do not affect your legal rights where Products are faulty or otherwise not in conformance with the contract between us and you.

9. Returns & Refunds Policy

SULLIVAN accepts returns in accordance with this Returns & Refunds Policy. Subject to the conditions and exceptions explained below, and without prejudice to your rights under applicable law, and unless otherwise expressly indicated on a Product's detail page at the time of purchase, we are pleased to accept timely returns of new and unused Products, as follows:

• Full Price: Products purchased at full price are eligible for a refund to the original method of payment if postmarked within 14 days of delivery, or for store credit if postmarked on days 15 through 30 from delivery.

• Markdowns: Products purchased at a discount (other than with a promotion) or on markdown are eligible for return for store credit within 14 days from the date of delivery.

• Final Sale: Products purchased on final sale, or designated as not eligible for return, are not eligible for return or refund.

• After 30 days: Products returned more than 30 days after delivery are not eligible for return, refund, or store credit, and may be returned to you or, at our discretion, retained and disposed of without refund.

Your Products must be returned in new, unused, unopened (if the Product is sealed), and unworn condition (with any protective or hygienic strips as originally attached), in the original packaging, including any boxes, hangers, garment bags, and protective coverings, and including all SULLIVAN and designer stickers, labels, and hanging tags. Returned pieces must be free of makeup, lotion, self-tanner, deodorant, perfume, and odor (including smoke), and free of pet hair, pulls, or alterations.

Any returned Products that are worn, used, washed, damaged, altered, soiled, or that do not include the original packaging materials may not be accepted, and refunds or credits will not be issued for such returns. If your order did not include the proper packaging, please email info@sullivan.clothing. SULLIVAN reserves the right, at its sole discretion, to determine whether returned Products are eligible for a return or refund in accordance with this Policy. Where a returned item is not in eligible condition, we will contact you before taking any action.

If you are a resident of the UK or European Union exercising your right to cancel any time up to 14 days from the day after delivery (the "cooling-off period"), we may make deductions from any refund due to reflect your use of, or damage to, the Products ("Deductions"). Refunds or credits will not be processed until the items are returned and inspected by SULLIVAN.

If you return or send to SULLIVAN any Product that is not eligible for return or refund (including Final Sale items), any Product not listed on your return authorization, and/or any product you did not purchase from SULLIVAN, we may, without notice to you, retain and dispose of such product(s) at our discretion and without liability to you, and refunds or credits will not be issued.

How to Return

If you would like to return an eligible Product, please start your return through our returns portal, Loop Returns, at returns.sullivan.clothing. You will receive a "Return Requested" email confirmation with a copy of the prepaid return label, instructions, and international commercial invoices (where applicable) attached.

Simply affix the return label to the outside of the box. International orders must include 3 copies of the commercial invoices of the Products being returned, to prevent delays clearing international customs. Our free return shipping does not apply to items returned from a country other than the one to which they were originally shipped, or to returns that do not use the return shipping label we provide. SULLIVAN does not accept liability for any Products returned to us outside our own return labels.

Approved refunds are generally processed within 7–10 business days from when the returned item is received and inspected at our warehouse, subject to any shorter refund period mandated by applicable law. Original shipping charges, if any, are non-refundable unless the return is the result of an error on our part.

Product Colors

We have endeavored to display Product colors as accurately as possible. SULLIVAN cannot guarantee that your monitor will accurately display true color. If you have any questions about the color of an item, please contact info@sullivan.clothing prior to placing your order.

10. Your Content and Prohibited Uses

Certain Services may permit you to publicly post or display content, and you alone are responsible for such content. You are prohibited from using, and agree not to (directly or indirectly, including through the use of AI Agents) use or interact with the Services or their content, or submit, publish, or post any content: (a) for any unlawful purpose or to solicit others to perform or participate in any unlawful or fraudulent conduct; (b) to violate any international, federal, state, or local regulations, rules, laws, or ordinances; (c) to infringe upon or violate our rights or the rights of others (including intellectual property rights); (d) to defraud, harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected attribute; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other malicious code; (g) to collect, track, or publish the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; (j) to interfere with or circumvent the security features of the Services; or (k) to circumvent our data-protection or security measures or rate limits.

We reserve the right to monitor, edit, delete, or use any such information as we deem appropriate, including to protect our Services and the rights and property of us, you, and others, and as may be required by law. We reserve the right to suspend or terminate your account(s) and any orders (and any other orders or accounts connected with you) and your use of or access to the Services if, as determined by us in our sole discretion, you: (i) violate these Terms and Conditions or our Privacy Policy; (ii) engage in defamatory, fraudulent, abusive, or illegal conduct in connection with our Products or Services; (iii) engage in behavior that abuses, harasses, insults, or intimidates another customer, our team members, vendors, suppliers, agents, or representatives; or (iv) engage in fraud, abuse, misuse, or gaming in connection with our Products or Services, or intend to do so.

11. SMS Terms

By signing up to receive text messages from SULLIVAN — for example, by entering your phone number and opting in at checkout or on our Website — you agree to receive recurring automated marketing and transactional text messages (such as cart reminders, order and shipping updates, and promotions) from SULLIVAN at the phone number you provide. Consent to receive marketing text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply.

Our SMS program is powered by Klaviyo. You may opt out of marketing text messages at any time by replying STOP to any message; you will receive a single confirmation of your opt-out. For help, reply HELP or email info@sullivan.clothing. If you opt out of marketing messages, we may still send you transactional messages relating to your orders. Carriers are not liable for delayed or undelivered messages. Text messages may not be deliverable in all areas or on all devices, and supported carriers may change at any time.

We use the information collected through our SMS program in accordance with our Privacy Policy. By enrolling, you consent to the use of an electronic record to document your agreement. To request a paper copy of this disclosure, to update your contact information, or to withdraw your consent to the use of the electronic record, email info@sullivan.clothing.

12. Indemnification

You agree to indemnify, defend, and hold harmless SULLIVAN and its parent, subsidiaries, affiliates, partners, officers, directors, members, managers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees (the "SULLIVAN Parties") from and against any claim, demand, loss, liability, damage, or expense, including reasonable attorneys' fees, made by any third party or arising out of or related to: (i) your breach of these Terms and Conditions or the documents they incorporate by reference; (ii) your violation of any law or the rights of a third party; or (iii) your use or misuse of the Services or Products. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. This indemnification obligation survives the termination of these Terms and Conditions and your use of the Services.

13. Governing Law; Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or relating to them, the Services, or the Products (whether based in contract, tort, statute, or otherwise), are governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. This governing-law provision does not deprive you of the protection of any mandatory consumer-protection rules of the country or state in which you reside.

Informal resolution first. Before filing any claim, you agree to contact us at info@sullivan.clothing with a description of your concern so that we can try to resolve it directly. Most concerns can be resolved this way. If we are unable to resolve a dispute within 60 days of your written notice, either party may pursue the claim in accordance with this Section.

Exclusive venue; consent to jurisdiction. Except as set out below, you agree that any dispute not resolved informally will be brought exclusively in the state or federal courts located in the State of Minnesota, and you irrevocably consent to the personal jurisdiction of those courts and waive any objection to venue or to those courts as an inconvenient forum.

Equitable relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property or other proprietary rights.

Time to bring claims. To the fullest extent permitted by applicable law, any claim or cause of action arising out of or related to these Terms and Conditions, the Services, or the Products must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred.

Nothing in this Section limits any non-waivable statutory rights you may have as a consumer, or your right to bring an eligible individual claim in small claims court.

14. Termination

The obligations and liabilities of the parties incurred prior to the termination date survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by ceasing to use our Services and Website. If, in our sole judgment, you fail — or we suspect that you have failed — to comply with any term or provision of these Terms and Conditions, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof). Any provisions that by their nature should survive termination — including Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and this General section — will survive.

15. General

Severability. If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement. These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and any other policies expressly referenced here, constitute the entire agreement between you and SULLIVAN regarding the Services and Products and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms and Conditions will not be construed against the drafting party.

Waiver. Our failure to enforce any provision of these Terms and Conditions is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms and Conditions without our prior written consent. We may assign them freely.

Changes to These Terms. We may update these Terms and Conditions at any time by posting the revised version on this page with a new "Last updated" date. Your continued use of the Services, or placement of an order, after changes take effect constitutes your acceptance of the revised Terms and Conditions.

Contact

Questions about these Terms and Conditions? Contact us at:

Still Not Cool LLC DBA SULLIVAN Email: info@sullivan.clothing